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Return Policy
1. Returns: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
2. Exclusions: Some items are non-returnable, including but not limited to clearance items, perishable goods, and personalized/customized products
3. Conditions: Returned items must be in their original condition, unused, unworn, and in the original packaging.
4. Refunds: Once your return is received and inspected, we will process your refund within [number of days] days of receiving the returned item. Refunds will be issued in the original form of payment.
5. Return Procedure: To initiate a return, please contact our customer service team at Girlcode by martha@gmail.com or 773-895-0228 to obtain a return authorization and shipping instructions.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will promptly replace the item or issue a refund, as per your preference.
7. Return Shipping: If you are returning an item due to our error (e.g., incorrect item shipped), we will provide a prepaid shipping label. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.
8. Refused or Undeliverable Packages: If a package is refused or deemed undeliverable by the carrier and returned to us, a refund will be issued for the cost of the product(s) only, excluding shipping charges.
9. Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at Girlcode by martha@gmail.com or 872-855-5466. Please note that this return policy is subject to change without notice. We reserve the right to modify our return policy at any time. Thank you for shopping at GirlCode by Martha!
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